FAQs | SheLeen

Frequently Asked Questions

How can I track my order?
Once your order ships, you’ll receive tracking information by email. You can also visit our Track Order page for updates.

How long does shipping take?
Processing and delivery times may vary depending on the product and destination. Please visit our Shipping Policy page for the most current shipping information.

Can I change or cancel my order?
If you need to make a change, contact us as soon as possible. We’ll do our best to help, but we can’t guarantee changes once an order has entered processing or shipped.

What if my item arrives damaged or incorrect?
Please contact us as soon as possible with your order number and photos of the item and packaging. We’ll review the issue and help with the appropriate next step.

What is your return policy?
Return eligibility and instructions can be found on our Return Policy page. We recommend reviewing the policy before starting a return.

When will I receive my refund?
Once an approved refund is processed, the time it takes to appear in your account can depend on your bank or payment provider.

Do you offer secure payments?
Yes. Payments are processed through Shopify’s secure checkout system using the payment methods available at checkout.

How can I contact SheLeen?
You can reach us through our Contact page. Please include your order number if your question is about an existing order.