Return Policy

Return Policy

We want you to be happy with your SheLeen order. If something isn’t right, please contact us so we can review the issue with you.

Return Requests
If you would like to request a return, please contact us within the return period shown for your order or product. Items must generally be unused, in their original condition, and with original packaging when applicable.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and clear photos of the item and packaging so we can review the issue.

Non-Returnable Items
Some products may not be eligible for return due to hygiene, safety, customization, final-sale status, or other product-specific reasons. Any applicable restrictions will be communicated where required.

Return Approval
Please contact us before sending anything back. Returns sent without approval may not be accepted.

Return Shipping
Return shipping responsibility may depend on the reason for the return. If the item arrived damaged, defective, or incorrect, we’ll review the situation and provide the appropriate next steps.

Refunds
Once an approved return is received and inspected, we’ll notify you about the refund status. Approved refunds are issued to the original payment method.

Please note that banks and payment providers may require additional time to post the refund to your account after it has been processed.

Order Cancellations
If you need to cancel an order, contact us as soon as possible. We’ll do our best to help, but cancellation cannot be guaranteed once an order has entered processing or shipped.

Questions?
For return or refund questions, please contact us through our Contact page and include your order number.